There is this saying that - “You cannot make everyone happy”. However, in the hospitality industry, you have to make everyone happy. This...

In the hospitality industry, communication is everything. Hotels need to have a cordial relationship with their guests, otherwise, they...

Every hotel has two types of guests - new customers and repeat customers. The former are those whom the hotelier has to gain while repeat...

There have been messaging apps, such as BBM, Facebook Messenger, Hike and more. However, only WhatsApp remains the dominant player. So...

The hospitality industry is all about dealing with various types of guests. We all know that without guests, the hotel will not get...

Each individual is unique with their physical characteristics, personality, tastes, preferences, and capabilities. Accordingly, they make...

Before we understand Word Of Mouth Marketing for hotels, let us imagine that you are a customer. You want to purchase a smartphone. You...